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My wife and I woke up to a clogged drain yesterday. We called Fletcher’s and they were out by 11:30 AM this morning. Not only did they fix our problem less than an hour, but Tyler actually cleaned the tub before he left leaving it nicer than when he came. Thanks all. Highly recommend this company.

Jon Shrair Avatar Jon Shrair
May 24, 2024

I am fortunate to have found Fletcher Sewer & Drain, especially on a Friday. They were friendly, communicated well, and were quick to respond. Now my sewer drain is tree root-free! I also appreciated learning how this problem can be monitored to avoid future issues. Thanks to Zach for the excellent and professional service.

Darick Wright Avatar Darick Wright
May 14, 2024

Needed my mainline inspected to determine backup. Spoke with David and he immediately assured me they would be out that afternoon. He called later to update me on time and my technician, Bernard called 30 minutes out. Awesome experience, learned a lot, very informative and viewed the camera going 57' to the street. No complications. I will call Fletcher for all my sewer and drain needs going forward.

Steve Mercier Avatar Steve Mercier
May 14, 2024

Awesome experience. I called on a Sunday, hoping I could find someone to come fix my drain problem. After that, things went pretty fast. The plumber, Tony, called and was here in very short order. After he assessed the situation, he had it fixed. Very thankful for the fast friendly service!!

Al Wilson Avatar Al Wilson
May 7, 2024

So glad Fletcher Sewer and Drain was recommended to us. The two fellows that did the work were so personable and better yet did the job perfectly. They even replanted the two shrubs that had to be removed to do the job. Highly recommend Fletcher Sewer and Drain. I give them 10 stars !

Penny B Avatar Penny B
May 7, 2024

Excellent company, highly recommended! Justin was awesome, a highly skilled and efficient tech! And he was very patient with all my questions. I will definitely request him again. I initially called the big "RR" in a late night panic. But thankfully I connected with Fletcher early the next morning, and they came out to my home in Holyoke the same day. I am so glad I found a very good local company. Pricing was extremely fair. They cleared my sewer drain without draining my bank account.

E João C Avatar E João C
April 28, 2024

Tyler did a great job! Short and straight to the point. Responsible with price worked with my budget!

Katherine Ortiz Avatar Katherine Ortiz
March 28, 2024

They came very promptly & made short work of a clogged cellar drain. Shout out to Bernard who was very courteous & pleasant while doing the job. 5 Stars all day long.

Mark Nolan Avatar Mark Nolan
February 29, 2024

We had roots clogging our main line and Fletchers came out on a Saturday and fixed the problem in 30 mins for a decent price. Highly recommend! Bernard was great and super knowledgable!

Jess Stephens Avatar Jess Stephens
February 28, 2024

They were available quickly, arrived on time, and were very friendly and professional. They fixed both of my drains in under one hour and gave me helpful tips for clearing future drain issues.

Michael Lynch Avatar Michael Lynch
February 27, 2024

Gave them a call after being tired of the crummy job our previous plumber did with a blocked main pipe. Bernard came out less than 24 hours from our call. Service was outstanding! Bernard did a great job diagnosing the problem, explaining it to me, clearing the clog and giving some preventive maintenance tips for the future. Professional and very fairly priced. Highly recommend this company!

Matt Yee Avatar Matt Yee
February 23, 2024

Excellent service! Efficient, highly knowledgeable, thorough and great customer service. They got our sewer line cleared of tree roots and flowing again! Highly recommend.

Winifred Tannetta Costello Avatar Winifred Tannetta Costello
February 16, 2024

Tony from Fletcher came out within hours and did a great job working on the problem in my basement and explaining to me what was needed in the long run. I would hire them any time and highly recommend their services.

Sandra Mongeon Avatar Sandra Mongeon
February 16, 2024

Great fast service! Bernard was our technician and provided efficient service while answering any questions we had. Decent pricing for unclogging main sewer line.

Esther Gonzalez Avatar Esther Gonzalez
January 25, 2024

Great service. DJ unclogged the toilet in short time. Cant say enough good about this company.

January 17, 2024

If you need rooting without being rotopriced, this may be your answer.

David Plante Avatar David Plante
January 10, 2024

Called at 9:20 am for a sewerage leak in my basement at 10:30 am Bernard arrived by 11:15 am he had unclogged the pipe flush it out with clean water and ran a camera and identified the problem excellent price if needed again they definitely will get my business.

Kenneth Jenkins Avatar Kenneth Jenkins
January 3, 2024

The last obstacle we could encounter in 2023 (literally New Year's Eve) had to be a very clogged kitchen sink!! No worries though....Tyler came out within an hour and took care of the problem. THANK YOU. I appreciate your timeliness, cleanliness and service!

BeckyJean Thompson Avatar BeckyJean Thompson
January 3, 2024

DJ was professional, friendly and told me exactly what was wrong. He came out during the New Year weekend and fixed the problem. Great pricing, wonderful service!

rhonda johnson Avatar rhonda johnson
January 3, 2024

DJ from Fletcher was great. He came out the same day I called and took care of my problem. He was very knowledgeable and a nice guy.The price was very reasonable. I will only call Fletcher.

G L Avatar G L
November 15, 2023

Had a basement drain emergency (sewage backup) and Fletcher arrived 20 minutes later on a Sunday! Cody was the technician and he was professional and informative. Highly recommend!

Daniel Phakos Avatar Daniel Phakos
November 6, 2023

Professional, understanding. On time. Helped us with a not so great situation in the basement. Thank you! Justin was great and Dave too!

Maria Gamache Avatar Maria Gamache
November 4, 2023

We had the town sewer line back up into and clog our home's main line. Tony was very professional, responsive and knowledgeable. He was upfront about the cost of service and transparent about the work being done. Even better, he got the job done quickly, cleanly and answered all our questions. I would recommend Fletcher and Tony to anyone in need of drain or sewer service!

Holly Rondeau Avatar Holly Rondeau
October 24, 2023

Best drain service around and best price!

Ryan Morales Avatar Ryan Morales
October 23, 2023

They are quick and efficient! The tech I had was so nice and arrived right on time.

Cait Reese Avatar Cait Reese
October 23, 2023

Justin does a great job.

Frank Nataloni Avatar Frank Nataloni
September 17, 2023

Called Fletcher after being referred to them by our plumber due to a slow draining sink. The technician Bernard arrived a few hours later and was great. He did a great job cleaning our pipes and explained what the issue was. If I ever need someone to unclog our drains, Fletcher will definitely be my go-to choice.

nathaniel cook Avatar nathaniel cook
September 6, 2023

Absolutely recommend! We had Justin come out from Fletcher for a septic clog the same day we called. He was fantastic in explaining and showing us the issue and our options. It was invaluable to a first time homeowner and made something quite unpleasant a much better experience!

Jessica Schoendorf Avatar Jessica Schoendorf
August 30, 2023

DJ did an excellent job troubleshooting our sub pump issue. Friendly, professional and very reasonable price. Will definitely use Fletchers again and also recommend them!

David Zellmer Avatar David Zellmer
July 26, 2023

Highly recommend! We had a septic backup (so gross) the night before we were going to head out for vacation. Our regular septic company couldn’t come and said it sounded like a clog. We lucked out calling Fletcher - they were so professional and positive and were able to come out right away. The technician was amazing - so knowledgeable, efficient and prepared. He scoped and diagnosed the issue, cleared the clog, tested it, then made plan for clearing out the septic. Saved our vacation and my sanity. So grateful.

Kara Knott Avatar Kara Knott
July 5, 2023

I called on a Friday night with a main drain back up. They called me back within 30 minutes and set up a time for Saturday to come out. I found them to be very responsive to my needs. DJ showed up on time and was very professional and knowledgeable. He cleared our line and was able to show me and explain the process. I would definitely use them again and recommend them to any of my family and friends…

Walter Peacey Avatar Walter Peacey
June 12, 2023

On time honest hard working tradesmen. Dont fall for Roto Routers tatics. Fair price from a reputable company.

Steven Polaski Avatar Steven Polaski
May 12, 2023

Called Fletcher in a fluster. Suspected a clog or busted pipe. Tony and AJ were informative and helpful in detecting the issue. I always appreciate when the guys share some info with me.

Reggie “Rt” Trust Avatar Reggie “Rt” Trust
April 12, 2023

I have been using fletcher over a decade. I run a Mobil home park and everytime I run into trouble Dave does whatever he can to get his guys out to get our systems up and running. Today I had them come out and unclog a main before it went to the city, john and AJ did a great job hydrojetting all my lines restoring my parks system. I'm very grateful for everything they do for me and my co.pany. thanks guys

Josh of all trades Gendron Avatar Josh of all trades Gendron
April 12, 2023

Great response time on a Sunday! Bernard was very professional and a genuinely nice person.

Tracy Cecchetelli Avatar Tracy Cecchetelli
April 12, 2023

I called them with an emergency , my main was clogged. The tech showed up the next day and was was very personable, showed me exactly what he was doing and I even got to see video of the pipe and the process to clean it. Most service people I have run into don't like their jobs. This employee showed great pride in his work. Very thorough! I will choose Fletcher for all my needs going forward. Their customer service is #1 and their price was very reasonable.

Glen Avatar Glen
March 12, 2023

Great service, great price for septic pumping. D.J. was knowledgeable and professional. He even scheduled a reminder in 2 years so I don't have a full tank again. Thank you!

Edna Guertin Avatar Edna Guertin
February 12, 2023

Great group of guys, knowledgeable and professional

Mark Iodice Avatar Mark Iodice
February 12, 2023

Zach & the team at Fletcher bailed us out same day! We called Fletcher Sewer & Drain's Springfield number around 9am one morning this week, after having noticed a backup in some pipes upstairs. Zach called us back later that same day, and said he could make it in around 20 minutes! He arrived promptly, listened to myself and my wife as we explained the issue, and then asked us very wise questions to understand the house and its probable piping arrangement before he EVER got a tool out to inspect the problem. Zach worked diligently to identify and clear the blockage, and taught us more about the houses' piping, and what likely caused the issue in the first place. He left us with a cleared pipe, proven improved drainage flow from the areas in question, and two very happy homeowners who knew more after he left than they did when he arrived. Zach & Fletcher deserve praise, and I thank them for operating a business in such a manner. I will be returning should we ever need similar services again & recommending Fletcher Sewer & Drain whenever I can. I hope your management read this review Zach!

Nathan Pearce Avatar Nathan Pearce
February 12, 2023

prompt,professional and precise. Bernard showed up and showed out,took care of business from the minute he was on the clock and got it done 5 ⭐.

Migdalia Concepcion Avatar Migdalia Concepcion
February 12, 2023

Prompt, friendly service. Reasonable rates too!

Christopher M. Trotta Avatar Christopher M. Trotta
January 12, 2023

DJ and his service team are top notch!!! Highly recommend!!!!

Jay Hoynoski Avatar Jay Hoynoski
January 12, 2023

I had the hardest time finding a "Plumber". Then I saw a Fletcher commercial on TV that said they handle all Drain problems, so I called. They gave me and estimate over the phone, were there ON TIME, the next day... they assessed the problem, fixed it fast and the cost was lower than I expected. They're not "Plumbers" but I would definitely call them again for any sewer or drain issue.

Phillip Anthony Avatar Phillip Anthony
January 12, 2023

Came out last minute and saved me after hours! Fixed our issue and gave us sound advice. Highly recommended.

Jay Brooks (BrooxC) Avatar Jay Brooks (BrooxC)
December 12, 2022

Great experience with this company. Called and they responded back very quickly. Two plumbers sent out did a great job. Prior to calling Fletcher, another company l called wanted to charge me more just to make a house visit and give a quote. It didn’t even include the repair charge! The price from Fletcher was more than reasonable. I’m very satisfied with their prompt service and will definitely use them again.

michelle denault Avatar michelle denault
August 31, 2022

Used them twice and had two different professional workers who went above and beyond. Every business needs workers like this company has.

A-Zap Pest Control Avatar A-Zap Pest Control
August 31, 2022

I just wanted to take a minute to say how happy I was with Fletcher's service. I am a new homeowner so when I saw water coming up through an out of service basement toilet and sink after doing laundry I panicked. My father was familiar with Fletcher and their service so they were the first we thought to call after hours on a Tuesday. They were willing to come out that evening at 9pm but arrangements were made for someone to check it out first thing in the morning instead. Steve arrived exactly when he said he would. Turns out there were tree roots messing everything up. He took care of those, suggested a maintenance call to check on regrowth in 18 months and was on his way in a little over an hour. This company made my first issue as a homeowner as easy as possible and I can not recommend them enough. Thanks Again!

leslie topor Avatar leslie topor
August 12, 2022

Quick service and thorough.

Ednik Avatar Ednik
August 12, 2022

I can't say enough about the service we received to clean the roots out of the sewer drain. From the customer service from Fletcher especially Steven who went above and beyond to clear the drain. He was knowledgeable, curteous and friendly. If the other technicians at Fletchers are like Steven they can't go wrong.I will highly recommend Fletcher Sewer and Drain.

t d Avatar t d
August 12, 2022

I had a major immediate problem with my drains , called Fletcher this morning to clean them out, they came same day..they were easy to deal with, friendly, and Jeff, the technician did a terrific job..knew what he was doing, efficient, and most importantly his demeanor and friendliness.. explained everything and can't praise him enough.. Fletcher fortunate to have him.. I highly recommend Fletcher if you need residential work.. would use them again

Robert Smith Avatar Robert Smith
August 12, 2022

We had a sewer backup due to tree roots growing in our pipes. I called the company and within 1/2 hour got a call back with the time. They came same day and took care of the problem by cutting back the roots in the pipes. They also provided information on ongoing preventative maintenance both short term and long term. I was very happy with their responsiveness and professionalism. Also, they were definitely cheaper than Roto Rooter who we used 6 years ago for the same problem. We will be using this company again for continued maintenance of the issue!

Danielle S Avatar Danielle S
August 12, 2022

Prompt return of my call, very professional telephone business conducted; technicians called first, and they were prompt, friendly, professional and competent. Very good experience with this company.

Brent Allen Avatar Brent Allen
July 12, 2022

These guys are awesome! Had an off-hours issue with my sewer line being clogged. Gave Fletcher a call on a Sunday night and they offered to come out immediately to fix the problem but I decided to go with Monday since we had a working bathroom downstairs. They gave me a time and Danie came out exactly the time that was given to me. I cannot emphasize how professional and friendly he was! He explained to me (with video) what was going on and within ½ hour he fixed the problem (and cleaned up thoroughly). I recommend these guys with COMPLETE confidence and would, without hesitation, call on them again to do any of my plumbing tasks. Thank-you again!

John M Connecticut Mnocs Avatar John M Connecticut Mnocs
July 12, 2022

I had the pleasure of having John come out and clean my main sewer drain pipe. You couldn't have asked for a more professional, nice, and helpful person. Unfortunately, I had a bigger problem. He not only showed me live video of the pipe damage, he gave me a usb with the video on it. Explained everything that's going on. I would highly recommend Fletcher Sewer and Drain for all your services.

Donna Miner Avatar Donna Miner
July 12, 2022

I had an emergency at my home after hours, I called the service line and was greeted by a wonderfully pleasant lady. She answered my questions, was able to assure me that the problem would be handled and let me know a service technician would call me back soon. And she was on point. I was called back shortly. Patrick was fantastic, professional, made me feel at ease about the situation. He was able to get here within an hour or so no less! Fixed the problem. Let me know of an additional problem that will need to be addressed within the year. And even as after hours pricing it was very reasonable. I will be sticking with them, they really impressed me.

Horror Movie Haven Avatar Horror Movie Haven
July 12, 2022

We had a draining problem,they came out the same day I called and cleared the drain within about an hour..The young men were courteous and polite.

Susan Lenville Avatar Susan Lenville
July 12, 2022

I've used this company a couple of times and have been very satisfied with their service. Both plumbers were professional, knowledgeable and personable. On New Year's Day, they came out and offered me service that was still less than what Roto-Rooter charges any day of the week. Thank you, Fletcher Sewer and Drain!

Julie C Avatar Julie C
July 12, 2022